At Simply Merchant, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our services, communicate with us, or connect third-party services such as Google Calendar.

By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Personal and Contact Information

• Name

• Email address

• Mobile phone number

• Business name

• Business address

• Information submitted through contact forms, service inquiries, support requests, or onboarding forms

Communication Information

• SMS/MMS consent status

• SMS/MMS communication history

• Email communication history

• Support messages and inquiries

Service and Business Information

• Information related to the products or services you request from Simply Merchant

• Appointment, booking, or service setup information

• Information needed to provide POS, payment, merchant service, support, or related business solutions

Technical and Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data

• Cookies or similar tracking technologies, where applicable

Google User Data and Google Calendar Data

If you choose to connect your Google account, our application may access Google Calendar data only after you grant permission through Google OAuth. Google Calendar access is used only to provide scheduling and calendar synchronization features.

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2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services

• Respond to your questions, inquiries, and support requests

• Contact you about products, services, appointments, or account-related matters

• Send transactional or promotional SMS/MMS messages when you have provided consent

• Provide updates regarding our products and services

• Manage scheduling, booking, and calendar synchronization features

• Maintain security, prevent fraud, and protect our systems

• Comply with legal, regulatory, or business obligations

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3. SMS/MMS Communications

If you provide consent to receive SMS/MMS communications from Simply Merchant, we may send you transactional or promotional messages related to our products and services.

You may opt out of SMS/MMS communications at any time by replying STOP to any message you receive from us. You may also contact us directly to request removal from our messaging list.

Simply Merchant does not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

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4. Google User Data and Google Calendar Data

Our application may access Google Calendar data only after the user grants permission through Google OAuth.

Google Calendar access is used only for scheduling and calendar synchronization features, including:

• Viewing calendar event availability

• Creating calendar events

• Updating calendar events when booking or appointment details change

• Cancelling or deleting calendar events when requested by the user

• Keeping appointments and calendar events synchronized between our application and Google Calendar

We only request the Google permissions that are necessary to provide these user-facing features. We do not use Google Calendar data for any unrelated purpose.

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5. Google User Data Storage

We only store the minimum Google user data required to operate the Calendar integration, such as:

• OAuth access tokens and refresh tokens

• Calendar event IDs

• Synchronization status

• Limited event metadata required to keep appointments and calendar events synchronized

We do not store unnecessary Google Calendar content. We do not use Google Calendar data for advertising, profiling, resale, or unrelated analytics.

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6. Google User Data Retention and Deletion

Google Calendar data is retained only while the user keeps the Google Calendar integration connected or as long as necessary to provide the scheduling service.

If a user disconnects Google Calendar, revokes access from their Google Account, deletes their account, or requests deletion of their Google user data, we will delete or de-identify the related Google Calendar data and OAuth tokens from our active systems within 30 days, unless a longer retention period is required by law, security, fraud prevention, dispute resolution, or legitimate business record requirements.

Users may request deletion of their Google user data by contacting us at:

support@simplymerchant.us

Users may also revoke the application’s access at any time through their Google Account security settings.

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7. Google API Limited Use Disclosure

Simply Merchant’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not sell Google user data. We do not transfer Google user data to third parties for advertising, data brokerage, resale, credit-worthiness evaluation, or any purpose unrelated to providing or improving the user-facing features of our application.

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8. Data Sharing

Simply Merchant does not sell or rent your personal information.

We may share limited information only when necessary for the following purposes:

• To provide and operate our services

• To work with trusted service providers who support our business operations

• To process communications, support requests, or service delivery

• To comply with applicable laws, regulations, legal processes, or government requests

• To protect the rights, safety, security, and property of Simply Merchant, our users, or others

• In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets, where permitted by law

Any service providers that process information on our behalf are expected to protect the information and use it only for the services they provide to us.

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9. Data Security

We use reasonable and appropriate technical, administrative, and organizational measures to protect personal information and Google user data against unauthorized access, disclosure, misuse, loss, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable safeguards.

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10. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand usage, and support service performance.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

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11. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of SMS/MMS communications

• Revoke Google Calendar access

• Request deletion of Google user data connected to your account

• Contact us with questions about how your data is handled

To make a privacy-related request, please contact us at:

support@simplymerchant.us

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12. Third-Party Services

Our services may integrate with third-party platforms, including Google services, payment providers, POS systems, or other business tools.

Your use of third-party services may be governed by their own privacy policies and terms. We encourage you to review the privacy policies of any third-party services you choose to use.

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13. Children’s Privacy

Our services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

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14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after an update means you accept the updated Privacy Policy.

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15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Simply Merchant
📧 support@simplymerchant.us

🌐 www.simplymerchant.us/privacy-policy